Privacy Policy

Information We Collect

At FocentraSyn, we believe transparency starts with being clear about what information we collect and why we need it for our strategic financial planning services.

Personal Information You Provide

• Contact details including name, email address, and phone number when you reach out to us
• Business information such as company name, industry type, and current financial challenges
• Communication preferences and consultation scheduling information
• Financial documentation and business records you share during our planning process

Information Collected Automatically

• Website usage data including pages visited, time spent, and navigation patterns
• Technical information such as IP address, browser type, and device information
• Cookie data to improve your browsing experience and remember your preferences

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering exceptional financial planning services tailored to your business needs.

Primary Uses

• Providing personalized strategic financial planning consultations and recommendations
• Communicating about your projects, sending updates, and scheduling meetings
• Analyzing your financial situation to develop customized planning strategies
• Maintaining accurate records of our professional relationship and service history
• Improving our services based on client feedback and usage patterns

Legal and Compliance Uses

We may also use your information to comply with Bulgarian financial regulations, respond to legal requests, or protect our legitimate business interests. This includes maintaining records as required by local financial advisory regulations and ensuring compliance with applicable tax and business laws.

Information Sharing and Disclosure

We take a conservative approach to sharing your information. Your business details and financial information stay confidential except in these specific circumstances.

When We May Share Information

• With trusted service providers who help us deliver our services (accounting software, secure communication tools)
• When required by Bulgarian law or legitimate legal process
• With your explicit written consent for specific business purposes
• To protect our rights, property, or safety, or that of our clients

Third-Party Service Providers

We work with carefully selected vendors who meet our privacy standards. These include cloud storage providers for secure document management, communication platforms for client meetings, and analytics services for website improvement. All third-party providers are bound by confidentiality agreements and data protection requirements.

Your Rights and Choices

Under Bulgarian and European Union data protection laws, you have several important rights regarding your personal information. We make it straightforward to exercise these rights.

Access and Control Rights

• Request a copy of all personal information we have about you
• Update or correct any inaccurate information in our records
• Delete your personal information (subject to legal retention requirements)
• Restrict how we process your information in certain circumstances
• Object to processing based on legitimate interests
• Data portability - receive your information in a structured, machine-readable format

Data Security and Protection

Financial information requires the highest level of security. We've implemented multiple layers of protection to keep your data safe from unauthorized access, alteration, or disclosure.

Security Measures

• End-to-end encryption for all data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls ensuring only authorized personnel can view your information
• Secure backup systems with geographic redundancy
• Employee training on data protection and confidentiality requirements

Incident Response

In the unlikely event of a data breach affecting your information, we'll notify you within 72 hours along with details about what happened, what information was involved, and steps we're taking to resolve the issue and prevent future incidents.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.

Retention Periods

• Client consultation records: 7 years from last contact (Bulgarian financial advisory requirements)
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: 26 months from collection
• Financial planning documents: 10 years (tax and regulatory compliance)

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in most cases, though we may need to retain certain records to comply with legal obligations.

International Data Transfers

While we primarily operate within Bulgaria and the European Union, some of our service providers may be located outside the EU. When this happens, we ensure your information receives the same level of protection.

Transfer Safeguards

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent data protection laws
• Additional technical and organizational security measures
• Regular monitoring of international service providers' compliance

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website and understand how our services are being used. You have control over these technologies.

Types of Cookies We Use

• Essential cookies required for website functionality and security
• Performance cookies to analyze website usage and improve our services
• Preference cookies to remember your settings and choices

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. We don't use advertising cookies or track you across other websites.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through multiple channels.

How We Notify You

• Email notification to your registered address
• Prominent notice on our website homepage
• Updated "Last Modified" date at the top of this policy

We encourage you to review this policy periodically. Continued use of our services after changes indicates your acceptance of the updated terms.